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At AHIMIHA, we aim to provide the best possible service. If you have a complaint, we are here to help.

 

1. How to Submit a Complaint

    •    Contact our customer service team at support@ahimiha.com with details of your issue.

    •    Please include your order number and a clear description of the problem.

 

2. Response Time

    •    We will acknowledge receipt of your complaint and initial response will be provided within 5 business days.

    •    A full response or resolution will be provided within 10 business days.

 

3. Resolution

    •    We will work with you to resolve the issue fairly, which may include a replacement, refund, or alternative solution depending on the situation.

 

4. Escalation

    •    If you are not satisfied with our response, you may escalate the complaint to [relevant external body, e.g., Citizens Advice or alternative dispute resolution service if applicable].

 

At AHIMIHA, your feedback helps us improve our service and products.